Frequently Asked Questions
When will my order be shipped?
We process and ship all orders within 1 business day after the order is placed.
Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your delivery in real time.
When will my order arrive?
- Domestic (USA) Orders: Most customers receive their orders within 3 to 4 business days.
- International Orders: Delivery typically takes 4 to 12 business days, depending on the destination country, local postal services, and customs clearance procedures.
Please note: These are estimated delivery times. Holidays, weather conditions, or customs delays may occasionally impact shipment times.
Are your products original and safe?
Absolutely. All of our products are 100% original, sourced directly from authorized distributors or manufacturers, and come with full brand authorization.
We strictly avoid grey market or counterfeit products. Your safety and trust are our top priorities.
Can I cancel my order after placing it?
Yes, you can cancel your order if it hasn’t been shipped yet.
To request a cancellation:
- Log in to your account and submit a cancellation request, or
- Contact us via email at support@supplementica.com
If your order has already been shipped, it can no longer be canceled, but you may be eligible for a return after delivery.
Can I return a product?
Yes, we offer a 30-day return policy.
- Returns must be initiated within 30 days of receiving the product.
- Products must be unopened, unused, and in their original packaging.
- Return shipping costs and duties (if any) must be covered by the customer.
To start a return, please contact our support team with your order details.
Do I have to pay customs duties or import taxes for international orders?
No, you do not.
We cover all duties, taxes, and import fees for international shipments. You will not be charged anything extra upon delivery.
What payment methods do you accept?
We currently accept the following secure payment methods:
Visa
- MasterCard
- PayPal
- American Express
All transactions are encrypted and securely processed to protect your payment information.
How much is the shipping cost?
Shipping fees vary depending on the product type, weight, and total order value.
For specific shipping costs related to your item, please check the product page, where real-time shipping estimates are shown before checkout.
When can I expect a response to my email or inquiry?
Our customer support team typically responds to all inquiries within 1 business day.
During peak seasons or holidays, response times may be slightly longer, but we always strive to assist you as quickly as possible.
Where are your products shipped from?
All orders are shipped directly from our facilities in the United States.
This ensures fast, secure, and reliable delivery whether you’re located in the U.S. or ordering internationally.
